Dear Fellow Members,
We hope everyone is staying healthy and managing through the coronavirus crisis as well as possible. As your credit union operates through these uncertain times, I’d like to remind everyone it remains a good time to familiarize yourselves with all the alternative methods of accessing your BHCU accounts. While we remain available to serve you as needed in both our office locations, be sure that your online banking and mobile apps are up to date. Likewise, please ensure we have all your contact information up to date including emails. We may need to provide important information to you quickly and email is a very efficient way of doing so.
If you do need to come to our office, please respect your fellow members and our staff by practicing the recommended social distancing. Of course, if you are not feeling well, we ask you utilize the remote contact methods available online or over the phone. In addition, due to our reduced staff schedule, please be aware that service times may be slightly longer than usual. We appreciate your patience during this time.
Unfortunately, in times of crisis there are those who seek to take advantage of the uncertainty and confusion around us. We are already aware of several new scams targeting certain areas and our members. These scams take the form of bogus emails and “phishing” attempts as well as via telephone and even regular mail. If you receive an unsolicited email from an unknown party, do not open it or click on any links within it. If it is from a company you do business with, better to close out your email and go directly to the company’s website directly rather than clicking on an email link which could be sending you to a fake website.
As a BHCU member, we want you to know that we will never randomly call you and ask for any account details over the phone nor we will send any emails that ask you to enter your personal account information. If you receive a BHCU email that you are not certain is real, please call us and let us know. Likewise, if any person or company asks you for your BHCU account information, we highly recommend you check with us first. Of course, if you call us, communicate via email or visit us in person, we will require you to verify your identity for your protection.
As a checking account holder with BHCU, if you believe your identity or account information has been compromised, know that we’ve got you covered. Our identify theft and recovery service is free to all our checking account members. You can learn more about this valuable service here.
Lastly, for those affected by the current economic slowdown, your BHCU team knows your financial health is important too. We’ll be here when you need us.
Gary M. Golden