Branch Lobbies Reopening: A Message from Our CEO

Dear Fellow Members,

On Monday, June 8th, BHCU will allow members lobby access at our offices to conduct their banking business. It is expected by that time Delaware County will be within the “Yellow Phase” of Governor Wolf’s reopening plan. However, many restrictions will remain in place. Specifically, at this time, members entering the credit union’s offices will be required to wear face masks and maintain appropriate social distancing between themselves, our staff, and other members. Signage will be posted with these requirements along with other reminders at office entrances. Anyone refusing to abide by the written instructions may experience a service disruption until they are able to comply. In addition, the number of members permitted into the lobby will be limited. 

Please also be aware that you may be asked to temporarily remove your mask to complete your transaction if credit union staff is unable to accurately identify you with the mask in place. Further, we ask that if you are not feeling well, have a fever or other symptoms, you refrain from coming into the office. 

As we reopen the offices, you should feel confident that the BHCU staff is doing everything it can to make your in-person experience safe and efficient. All public areas will be frequently sanitized, and all credit union staff are monitored each day for their own symptoms including daily temperature checks. We have eliminated the need for in-person signing for transaction receipts and reduced other obligations that were common “high-touch” activities. 

We strongly encourage you to continue to utilize our online and mobile banking applications to minimize your personal exposure to risk unnecessarily. Hopefully by now you have taken advantage of these great tools that provide complete access to your accounts and the ability to perform any transaction you need securely right from your phone or tablet. The night drop at both locations will continue to be available for members to use allowing them to avoid waiting in the lobby. 

Personally, I would like to thank all our members for their patience, understanding and cooperation as we navigate through these difficult times. BHCU is YOUR Credit Union and the staff and I consider it a privilege to represent the membership and provide these services to all our fellow members. 

We will keep you apprised of any updates as soon as they become available. We look forward to seeing you soon. In the meantime, stay well. 

Gary M. Golden